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Home Marketing Video Marketing

Chick-fil-A beefs up loyalty incentive with ‘Code Moo’ digital game

June 27, 2023
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  • Chick-fil-A is deploying its cow mascots to spice up its rewards program with the launch of “Code Moo,” a digital game that challenges players to assist take down the brand’s “burger-slinging nemesis,” in line with a press release.
  • The game, available online now through Aug. 1, will dish out 2.5 million food rewards each week, while supplies last, to Chick-fil-A One loyalty members who complete weekly challenges. Participation can be tied to a sweepstakes awarding prizes like free Chick-fil-A for a 12 months.
  • The brand also crafted several promotional videos and a cow-themed merchandise line, along with an animated short film set to debut in mid-July. The effort follows other recent moves by the chain focused around boosting its loyalty program.

Chick-fil-A is looking once more to bovines to support its marketing goals, on this case to introduce its recent digital game and grow its loyalty program, which was launched in 2016 and has since grown to incorporate over 50 million members. The chain’s cow mascots have routinely been a focus inside creative efforts, starting first in 1995 once they rebelliously appeared alongside the brand’s now-popular “Eat Mor Chikin” tagline.

The web-based Code Moo game playfully calls on Chick-fil-A One rewards members to take down the fictional restaurant Circus Burger through a series of weekly challenges. If the challenges are successfully accomplished, participants can win free food items, an incentive that might help the chain boost its loyalty membership. Participants will moreover be entered into the Code Moo Sweepstakes for the possibility to win prizes like free food for a 12 months or a visit for 2 to the 2024 College Football Playoff National Championship.

To market the game, the chain released a handful of comedic video ads. The first, a “Breaking Moos Alert,” incorporates a cow promoting the game and its potential “free chikin” rewards while standing behind a hay bale podium. The second, a 30-second spot, shows the final result of the Chick-fil-A cows’ takeover of Circus Burger’s social media channels. A 3rd video serves as a teaser for the forthcoming release of the brand’s animated short film.

Chick-fil-A also released a slew of on-theme retail items as a part of its recent Chick-fil-A Cow Collection, its third merchandise line thus far. Included are items like a beach towel, paddle ball game, belt bag and visor with prices starting from $12 to $55, an inexpensive price point for the novelty items that might help drive purchases.

The latest effort by the chain joins other moves meant to spice up its rewards program, a spotlight many brands have doubled down on in effort to realize helpful consumer data as the tip of third-party cookies looms. The company in April also boosted its point values for some rewards, along with adding recent items for redemption. In May, it added two mobile app features designed around improving speed of service.

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